FAQs
Yes, until we ship the item out.
Yes, until we ship the item out.
Yes, We carry spare straps for a limited amount of products.
Yes, We carry spare straps for a limited amount of products.
All products on EquesTP.com are priced in US Dollars ($ USD). Customers located outside of the United States will see a total amount charged on their bank statement in the default currency their bank deals in. The difference between the USD order total and the amount charged on your bank statement is due to currency conversion from your financial institution.
All products on EquesTP.com are priced in US Dollars ($ USD). Customers located outside of the United States will see a total amount charged on their bank statement in the default currency their bank deals in. The difference between the USD order total and the amount charged on your bank statement is due to currency conversion from your financial institution.
Our free shipping typically takes 3-5 business for the order to be delivered if the product is in stock.
Our free shipping typically takes 3-5 business for the order to be delivered if the product is in stock.
Of course, we will send a tracking number when your order ships.
Of course, we will send a tracking number when your order ships.
Nothing but the best for our watches. Each watch is built with the highest quality of steel and brass movement parts.
Nothing but the best for our watches. Each watch is built with the highest quality of steel and brass movement parts.
We accept returns and exchanges.
- Contact us within: 14 days of delivery.
- Ship items back within: 30 days of delivery.
- We don't accept cancellations.
- Contact us if you have any problems with your order.
We accept returns and exchanges.
- Contact us within: 14 days of delivery.
- Ship items back within: 30 days of delivery.
- We don't accept cancellations.
- Contact us if you have any problems with your order.
Comprehensive Coverage: Our 2 year Warranty covers both physical and mechanical defects in your timepiece. Whether it's a flaw in craftsmanship or an issue with the watch's mechanics, we've got you covered.
Repair or Replacement: In the unlikely event that your watch experiences any covered defects, we are committed to resolving the issue promptly. You have the assurance that we will either repair the watch or replace it, ensuring that you always have a timepiece that meets our high standards.
No Additional Charges: Your satisfaction is our priority, and that means no additional charges for repairs or replacements due to covered defects. You can shop with confidence, knowing that your hard-earned money is invested in a brand that genuinely cares about your experience.
Comprehensive Coverage: Our 2 year Warranty covers both physical and mechanical defects in your timepiece. Whether it's a flaw in craftsmanship or an issue with the watch's mechanics, we've got you covered.
Repair or Replacement: In the unlikely event that your watch experiences any covered defects, we are committed to resolving the issue promptly. You have the assurance that we will either repair the watch or replace it, ensuring that you always have a timepiece that meets our high standards.
No Additional Charges: Your satisfaction is our priority, and that means no additional charges for repairs or replacements due to covered defects. You can shop with confidence, knowing that your hard-earned money is invested in a brand that genuinely cares about your experience.
Here you can place an explanation or answer to the question.
Here you can place an explanation or answer to the question.
Reach Out to Us: If you encounter any issues covered by the warranty, simply reach out to our customer service team. We are here to assist you and guide you through the process.
Send Your Timepiece: Follow the instructions provided by our customer service team to send your watch to our designated service center.
Enjoy Hassle-Free Service: Once we receive your timepiece, our skilled technicians will assess and address the covered issues promptly. You can expect hassle-free service, and we'll ensure your watch returns to you in optimal condition.
Reach Out to Us: If you encounter any issues covered by the warranty, simply reach out to our customer service team. We are here to assist you and guide you through the process.
Send Your Timepiece: Follow the instructions provided by our customer service team to send your watch to our designated service center.
Enjoy Hassle-Free Service: Once we receive your timepiece, our skilled technicians will assess and address the covered issues promptly. You can expect hassle-free service, and we'll ensure your watch returns to you in optimal condition.
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